SENSE Self-Exclusion Scheme Guide Responsible Gambling Support
These support services are available only to Great Britain residents. The Multi-Operator Self-Exclusion Scheme (MOSES) covers most betting shops in Great Britain. If you gamble in person, you can ask venues to exclude you. Some banks include a cooling-off period before the block can be removed. If you cannot find the option, contact your bank and ask if they offer a gambling transaction block. This is a measure taken by the UK Gambling Commission to help in curbing the problem of gambling addiction.
The tools that existed before your exclusion still work, and using them from day one establishes a framework that the pre-exclusion version of you might not have had in place. Your exclusion remains in place until you actively request removal. You cannot cancel, pause, or shorten it during the active period, regardless of your circumstances.
If an operator refuses to return your money, you can escalate the matter to the Gambling Commission. Unsettled bets placed before your registration may still be settled according to their original terms, and any resulting winnings should be paid out to you. Once active, the exclusion cannot be shortened or cancelled early regardless of your personal circumstances. After your request, there is a mandatory 24-hour cooling-off period during which you must confirm your decision. They fund research, education, and treatment services, and their website provides self-assessment tools, treatment finder services, and comprehensive information about gambling risks. Their helpline is available 24 hours a day, 7 days a week, and is staffed by trained advisors who can offer immediate support and refer you to local counselling services.
- No single self-exclusion tool provides complete protection against all forms of gambling.
- GAMSTOP self-exclusion is the UK’s free national scheme that lets you block yourself from all UKGC-licensed gambling websites in a single registration.
- However, if you sign up at GamStop there is a much higher chance that this will be successful as you can self-exclude from any gambling site run by an operator with a UK license for a period decided by you.
Many people find the first few weeks after self-exclusion difficult. Withholding it during a self-exclusion is a serious breach of UKGC licence conditions. The casino should initiate this without you needing to ask — though in practice you may need to request it. Report it to the casino first, then escalate to the UKGC if unresolved.
Step 3: Initiate the Process
It does not extend to land-based casinos, betting shops, bingo halls, or amusement arcades. GamStop uses these details to match your identity across all UKGC-licensed operators. To register with GamStop, you need to provide your full name, date of birth, email address, home postcode, and choose your preferred exclusion period. There are no fees to register, no charges during your exclusion period, and no costs when you request removal after your exclusion expires. Even GamStop staff cannot override the minimum exclusion period.
Why would I choose self exclusion?
However, other forms of betting such as arcade slots, bookmakers, bingo parlors, or land-based casinos not requiring online authorisation will remain unaffected. If you wish to resume gambling after your self-exclusion period expires, you need to contact GamStop to unregister yourself from the program. It provides the option to voluntarily exclude yourself from participating in online gambling activities for a specific duration. A cooling-off period (sometimes called a “time-out”) temporarily blocks you from accessing your account. The effectiveness of self-exclusion depends not only on the commitment of individuals but also on the continued development of systems that are robust, accessible, and supported by a culture of care and responsibility within the gambling industry.
Similarly, traditional gambling venues are obligated to enforce self-exclusion agreements, preventing individuals from entering their premises. When utilized correctly, self-exclusion can significantly reduce the frequency and financial impact of gambling activities. Studies and real-world applications have shown that self-exclusion can be highly effective for individuals committed to addressing their gambling issues. The effectiveness of self-exclusion as a strategy for managing gambling problems is well-documented, particularly within the United Kingdom.
List of UK services to self-exclude from online and offline Gambling
After you request removal, there is a mandatory 24-hour cooling-off period before your exclusion is actually lifted. To end your GamStop self-exclusion after the period has expired, you must contact GamStop directly. You will not be automatically re-enrolled on gambling sites.
Use gambling blocking software such as GamBan (which blocks gambling websites and apps on your devices) or ask your bank to block gambling transactions. If you also want to exclude yourself from National Lottery products, you need to register with that scheme directly via the National Lottery website. The National Lottery operates a separate self-exclusion scheme via Allwyn (formerly Camelot), which is not part of GamStop. It does not block unlicensed offshore sites, which are illegal for UK consumers to use. GamStop blocks every gambling site and app holding a UK Gambling Commission licence — which is the only category of operator legally permitted to advertise to or accept money from UK consumers. The scheme is funded by the gambling industry as a condition of holding a UKGC operating licence.
If a match is found, your account is immediately restricted, preventing you from logging in, placing bets, or depositing funds. You will never be charged for registering, maintaining, or ending your self-exclusion. It is funded by the UK gambling industry as part of their social responsibility obligations. Nobody is forced to register, and the decision to self-exclude is a personal one.
Most of these sectors, apart from the online sector, offer their own industry-wide exclusion schemes, which may be worth considering. If you decide to self-exclude from our businesses, we strongly advise that you also exclude yourself from all other forms of gambling that you may use such as bookmakers, arcades or betting shops. The minimum period of self-exclusion you can request is six months, and your exclusion will automatically remain in force for a further period of six months at which time it will then lapse.
For a comprehensive guide to protecting yourself at offshore casinos, see our how to stay safe guide. The service is available globally and is particularly useful for UK players gambling at offshore sites. BeGambleAware.org provides information, advice, and support to anyone affected by problem gambling.
When you register with GamStop, your personal details (name, date of birth, email, address, and known usernames) are securely distributed to all UKGC-licensed online gambling operators. If you select 5 years, you will be excluded from all UKGC-licensed online gambling for the full five years with no option to reduce this timeframe. GamStop operates through a centralised database that shares your personal information with all UKGC-licensed online gambling operators. GamStop is the UK’s free national online self-exclusion scheme, designed to help individuals who wish to restrict their online gambling activity. If you have completed your GamStop self-exclusion period and want to return to betting on your own terms, these are our top-ranked non-GamStop operators for UK players.
Not all operators participate in these schemes, and players can still find ways to access non-participating platforms. Most platforms require players to contact customer support and undergo a review process before reopening their accounts, which might include proof of counseling or demonstrating improved gambling behavior. In these cases, players who self-exclude are added to a centralized list that applies to all participating operators, further reducing the risk of access. Some regions have developed multi-operator self-exclusion schemes that cover multiple online gaming providers. At the end of the exclusion period, the individual must request reinstatement if they wish to return to the casino.
Once you have activated a time-out/cool-off, you cannot cancel it. Therefore, you will not be able to deposit or gamble, though you may be able to withdraw funds by contacting customer support. You may also see it referred to by a different name, for example, a time-out. Permanent account closure is recommended if you are sure you never want to use your account again.
All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme. GamStop covers all operators licensed by the UK Gambling Commission (UKGC), which includes over 250 online gambling companies. GamStop is the UK’s free national self-exclusion scheme for online gambling.
If a person who has been added to the self-exclusion list enters or attempts to enter a gambling premise that participates in the self-exclusion program, they can be arrested and charged with trespassing. If their application is accepted, the person in question becomes legally banned from all participating gambling premises within the self-exclusion coverage area. In areas that have enacted self-exclusion policies, an individual who is aware that they suffer from a gambling problem can voluntarily request that their name be added to the self-exclusion list. Utilising GAMSTOP or self-exclusion tools online does not prevent you from being able to gamble offline.
One form covers slots, casino tables, bingo, poker, and sports betting across the entire licensed market. There uk casinos are hundreds of UK-licensed casinos, and the moment you ban yourself from one, three others appear in your search results. DISCLAIMER – All offers, promotions, and bonuses featured on this site are governed by the terms and conditions of the respective casino operators and are subject to change. As a reminder, UK-licensed gambling sites are required to follow strict regulations set out by the UK Gambling Commission to protect players. It’s a commitment to block oneself from accessing gambling sites, aiming to prevent further losses. Have you ever wondered if you could reclaim money lost while gambling online after signing up for self-exclusion?
Peer-to-peer betting exchanges that hold UKGC licences are covered, but informal gambling (private poker games, friendly bets) obviously falls outside any regulatory scheme. The block covers casino games, sports betting, poker, bingo, lottery products, and any other gambling service offered under a UKGC licence. If a player registered with a gambling site using different details (a former address, a nickname, or an alternate email), the match may fail, and access to that specific account might not be blocked. During that window, some operators may still allow access — GamStop explicitly warns that the block is not instantaneous. Services like GAMSTOP, MOSES, SENSE, and others provide effective means to self-exclude from both online and traditional gambling environments. Self-exclusion is when you ask a gambling business to stop you from gambling with them for a certain length of time.
This adds a significant additional barrier, particularly because most banks build in a 48-hour cooling-off period before the block can be removed. Most major UK banks now offer a free gambling block that prevents your debit card from being used at any merchant categorised as gambling. GamStop sits at the operator level, but you can add protection at the device level, the bank level, and the network level. The most effective approach to self-exclusion combines several layers. If you share devices, you may want to use software-level blocks (BetBlocker, Gamban) which apply at the device level rather than the account level.
Ask staff in a betting shop or visit the MOSES website to start the process. One request can exclude you from multiple betting shops in your area. BetBlocker is a free app that blocks gambling websites on your phone, computer or tablet. This access restriction can help reduce unplanned gambling and create space to think more clearly. Blocking software stops gambling websites and apps from loading on your phone, tablet or computer.
In these cases, you agree to provide official ID documents to the GAMSTOP Contact Centre before you can complete the registration process. Once you have verified your primary email address, you can continue the registration process. If you do turn off auto renewal and your Minimum Exclusion Period expires, you will still remain self-excluded until you follow the deactivation process set out below. This process will continue for four new five-year Minimal Exclusion Periods or until you turn off auto renewal from your GAMSTOP account. We may make reasonable changes to these Terms from time to time, where necessary for compliance with a legal obligation or the effective operation of GAMSTOP or your self-exclusion.
GamStop is the UK’s official self-exclusion scheme for online gambling. After this, you can contact the respective online gambling operator to reactivate your account. This integration ensures that individuals who have self-excluded themselves through GamStop cannot access their services during the exclusion period.